Policies

At HOMELife Technology, we are committed to operating transparently, responsibly, and in the best interests of our customers, partners, and community. This page provides access to our policies, terms, and compliance statements so you can clearly understand how we operate, how we protect your information, and what you can expect when purchasing from us.

If you cannot find the information you are looking for, please contact our team using the details on our Contact page.

Customer Policies

Refund Policy
Explains eligibility, timeframes, and the process for requesting a refund on eligible purchases.

Shipping Policy
Outlines dispatch locations, delivery timeframes, carrier information, Click & Collect availability, and important delivery limitations.

Warranty
Explains your product warranty, Australian Consumer Law rights, and how to make a warranty claim with our friendly local support team.

Terms of Service
Sets out the terms and conditions governing the use of our website and services.

Privacy Policy
Explains how we collect, use, store, and protect personal information in accordance with applicable privacy laws.

Purchase Options Cancellation Policy
Purchase option cancellation terms (including any subscription or preorder arrangements, where applicable) are presented at checkout and/or in the customer account experience when those purchase options are offered.

Contact Information
Provides our business contact details and customer support channels.

Business & Compliance

Ethical Sourcing & Modern Slavery Awareness
Outlines our best-efforts approach to ethical sourcing, supplier expectations, and modern slavery risk awareness.

Additional policies, notices, and compliance documents may be added to this page over time as our business evolves.