Policies

At HOMELife Technology, we are committed to operating transparently, responsibly, and in the best interests of our customers, partners, and community. This page provides access to our policies, terms, and compliance statements so you can clearly understand how we operate, how we protect your information, and what you can expect when purchasing from us.

If you cannot find the information you are looking for, please contact our team using the details on our Contact page.

Customer Policies

Refund Policy
Explains eligibility, timeframes, and the process for requesting a refund on eligible purchases.

Shipping Policy
Outlines dispatch locations, delivery timeframes, carrier information, Click & Collect availability, and important delivery limitations.

Warranty
Explains your product warranty, Australian Consumer Law rights, and how to make a warranty claim with our friendly local support team.

Privacy Policy
Explains how we collect, use, store and protect personal information for our website and online store, in accordance with applicable privacy laws.
Must be read together with our Business Privacy & Confidentiality Addendum for how we manage personal information across our broader business activities.

Purchase Options Cancellation Policy
Purchase option cancellation terms (including any subscription or preorder arrangements, where applicable) are presented at checkout and/or in the customer account experience when those purchase options are offered.

Contact Information
Provides our business contact details and customer support channels.

Feedback and Complaints
Please let us know any feedback, complaints, product concerns or service issues. We handle concerns respectfully, fairly and confidentially.

Business & Compliance

Ethical Sourcing & Modern Slavery Awareness
Outlines our best-efforts approach to ethical sourcing, supplier expectations, and modern slavery risk awareness.

Additional policies, notices, and compliance documents may be added to this page over time as our business evolves.