We've Got You Covered.
30-day money back guarantee.
If you aren't satisfied with your HOMELife technology purchase within the first 30 days, we will refund the full purchase amount (excluding shipping).
Simply email us at firstname.lastname@example.org within 30 days of receiving your item and we'll assist you with your return. Please note that ALL return shipping costs are borne by you, the customer.
To be eligible for a refund, your item must be in the same condition that you received it, we're not worried about the packaging, so if you don't have that anymore, that's ok, just make sure you pack the product and all it's accessories safely so it won't be damaged in transit. We won't refund damaged products due to mistreatment or damage in transit. We’ll also need proof of purchase.
Please note, items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We're confident that your HOMELife technology purchase will provide you years of trouble free operation. However, your satisfaction is important to us, so should you experience any problems now or in the future, don't hesitate to contact our support team via the contact form below.
Along with your rights under the Australian Consumer Law, your HOMELife technology purchase is covered by our twelve months consumer warranty. Please always retain your proof of purchase.
Feel free to reach out to us with any questions.
We endeavour to respond to all enquiries within one business day.
HOMELife technology PTY LTD
PO BOX 2136
Normanhurst, NSW 2076
ABN: 22 640 596 998
1) 100% Australian owned and operated.
2) Australian stock that meets Australian safety standards.
3) First class Australian based support.
4) Our mission - supply simple technology that enhances life, independence and personal wellbeing.
5) Our products are incredibly easy to use. We don't sell complicated products.
6) Our priority is you, our customer. We'll treat you the way we would like to be treated.
Our team combine decades of experience in the world's largest electronics companies, aged care and community care sectors.
We understand that simple, reliable products can make a huge difference to quality of life.
It is our hope, that our experience can bring joy and independence to you and your loved ones at all stages of life.
HOMELife, made simple.
ABN: 22 640 596 998