Idem Support
Find the Smarturns user manual, setup videos and FAQs to help with installation, alerts and product support.
Manuals & Downloads
Download the available product resources below.
PDF Download
Idem User Manual
Setup instructions, product information and basic troubleshooting.
PDF Download
Idem Brochure
A quick product overview with key features and details.
Looking for additional support?
If you purchased this product through a retailer, they may be able to assist you directly. You can also contact our support team by (02) 7228 7211 or support@homelife.technology.
Frequently asked questions
Is the Idem Smart Clock suitable for my loved one?
The Idem Smart Clock is suitable for someone who:
Memory: Has occasional forgetfulness or trouble recalling the current time or date.
Orientation: May experience confusion about daily events or appointments.
Routine: Requires reminders for medications or appointments.
Assistance: Benefits from assistance in organising daily tasks via remote communication.
Can caregivers manage the clock remotely?
Yes, caregivers can manage the clock’s settings, reminders, events, messages, and notes through the free Idem Companion App, accessible on smartphones and tablets. This allows for real-time updates and control over the displayed information.
Is the clock suitable for individuals with sensory disorders?
Yes, the Idem clock is designed to assist individuals with sensory impairments.
Its large, clear display makes it easier for those with visual impairments to read the time, date, and reminders. Different volume levels are available, including a maximum setting that is suited for individuals with hearing impairments. Additionally, the clock can read messages out loud, enhancing its usability for people with limited vision or other sensory difficulties.
How many people can access the app to manage the clock?
Multiple users can access the app, allowing for coordinated caregiving efforts. There is no limit to the number of caregivers who can manage and send reminders or messages through the app. However, we recommend designating one person as the primary caregiver to ensure consistent communication and management.
What languages are supported by the Idem Clock and Idem Companion app?
Language Options for Display
The Idem Smart Calendar Clock display and read out loud feature are available in English, Spanish, Italian, Arabic, and French. However, the personalised communications (messages, notes…) can be in any language, you can even use emojis!
App and Settings Management
Please note that the mobile app and settings management on the clock are currently available only in English and French.